Contact Us

Contact Us

Welcome to Clyvorra.

If you have questions about our general merchandise, product information, orders, payments, shipping, returns, or refunds, please contact us using the details below.

Clyvorra is owned and operated by Nanjing Huiyingda Trading Co., Ltd. The company operates myclyvorra.com and is the seller for purchases made through this website.

Customer Service

Support Email:
service@myclyvorravip.com

Customer Service Phone:
+86 25 58829997

For inquiries requiring order details, photographs, or return and refund documentation, please contact us by email so that we can review the relevant information.

Order Inquiries

When contacting us about an existing order, please include:

  • Your order number;

  • The email address used at checkout;

  • The name of the relevant product;

  • A description of your question or requested assistance;

  • Relevant photographs, where helpful, such as for damaged, defective, or incorrect items.

Please do not send payment passwords, complete card numbers, or other sensitive payment information by email.

Shipping and Tracking

Once your order has shipped, you can check its progress using the tracking information provided in your shipping confirmation email.

If you have not received tracking information, tracking has not updated for an extended period, your package appears to be lost, or tracking shows delivery but you have not received the package, please contact us with your order number and details of the issue.

We will help investigate and provide an appropriate solution based on the findings. A tracking status of “Delivered” will not, by itself, be the sole reason for rejecting your claim.

Returns and Refunds

To request a return or refund, please review our Return & Refund Policy and submit your request by email.

Include your order number, the relevant item, and the reason for your request. For damaged, defective, or incorrect items, please include photographs where possible to help us assess the issue.

Please do not send products directly to our registered business address. Contact customer support first to obtain the appropriate return address and instructions.

Order Changes and Cancellations

If you need to change your delivery details or cancel an order, please email us as soon as possible with your order number and request.

Whether a change or cancellation can be made depends on the order’s processing and shipping status. Customer support will review your request and confirm the outcome. Please refer to our Terms of Purchase for the applicable rules.

Company Information

Brand Name: Clyvorra

Legal Company Name: Nanjing Huiyingda Trading Co., Ltd.

Registered Business Address: Room 104, Building 12, No. 50 Houbiaoying, Qinhuai District, Nanjing, Jiangsu Province, China

Website: https://myclyvorra.com

Support Email: service@myclyvorravip.com

Customer Service Phone: +86 25 58829997