Terms of Purchase

Effective Date: October 6, 2026

These Terms of Purchase apply to orders placed through myclyvorra.com.

Clyvorra is owned and operated by Nanjing Huiyingda Trading Co., Ltd.  the seller for purchases made through this website.

Please read these terms together with our Shipping Policy and Return & Refund Policy before placing an order.

1. Products and Purchase Information

Clyvorra offers general merchandise, household items, and everyday essentials.

Before ordering, please review the product description, dimensions, materials, available options, care instructions, and any product-specific conditions.

Product images illustrate the advertised item. Minor differences caused by screen settings do not remove your rights if the delivered item is defective or materially different from its description.

2. Placing an Order

To place an order, select your items and available options, add them to your cart, and complete checkout.

Before payment, please check:

• Product names, quantities, and selected options;
• Your email address and contact details;
• Your complete delivery address;
• The selected shipping method;
• Discounts, shipping charges, taxes, and the final total.

You must be legally able to enter into the purchase or have the necessary authorization under applicable law.

3. Order Confirmation and Acceptance

After checkout, we send an order confirmation to the email address you provided. This acknowledges receipt of your order.

We accept your order when we send a dispatch confirmation, unless applicable law requires otherwise. If we cannot accept or fulfill an order, we will notify you and refund any amount collected for the canceled portion, including applicable shipping charges.

Once an order is accepted, we will not change its price or substitute a materially different product without your agreement.

4. Prices, Currency, and Discounts

The price and currency applicable to your purchase are displayed before payment.

Discounts apply according to the conditions published with the offer. Any qualifying amount, expiry date, or restriction will be disclosed where applicable.

If we identify a material pricing or description error before accepting your order, we will explain the issue and offer you the choice to proceed on corrected terms or cancel for a full refund. We will not charge an additional amount without your agreement.

Your bank or payment provider may apply its own currency conversion or transaction fees.

5. Payment

Available payment methods are displayed at checkout. Payment authorization or collection occurs according to the selected payment service.

If payment cannot be completed or verified, we may pause processing and contact you for clarification. We will request only information reasonably necessary to resolve the issue.

Please do not send complete card numbers, card security codes, or payment passwords to customer support.

If you are unsure whether payment succeeded, contact us before placing another order.

6. Shipping Fees

Our current shipping settings cover the United States:

The free shipping threshold is calculated using the merchandise subtotal after discounts, excluding shipping charges and taxes.

Free shipping applies to standard shipping only. Express Shipping remains a paid option even when your order qualifies for free standard shipping.

Please review the selected method and final charges before payment.

7. Processing and Delivery

Processing times, estimated transit times, and fulfillment origins are explained in our Shipping Policy and any applicable information provided before purchase.

Processing time and transit time are separate. Express Shipping does not automatically guarantee next-day delivery.

If we cannot dispatch within the timeframe stated before purchase, we will notify you, provide a revised estimate, and obtain any agreement required to continue. If you decline the revised arrangement or we cannot fulfill the order, we will cancel and refund the affected purchase.

For delivery delays, missing packages, or disputed delivery records, contact us. We will investigate and provide an appropriate resolution. A tracking status of “Delivered” alone will not automatically result in rejection of your claim.

8. Taxes and Import Charges

Taxes collected by our store are shown at checkout.

If an order may involve import duties or customs charges payable separately by you, this responsibility must be disclosed before purchase.

Contact us if you receive an unexpected customs payment request so that we can check the shipment arrangements.

9. Order Changes and Cancellation

Email service@myclyvorravip.com as soon as possible to request an address change, product change, or cancellation.

Whether we can accommodate the request depends on the order’s processing and dispatch status. A request is not confirmed until we notify you of the outcome.

If cancellation is confirmed before dispatch:

• No cancellation fee applies;
• We refund the full order amount, including paid shipping;
• The refund is issued to the original payment method within 5–10 business days after cancellation is confirmed.

If the order has already shipped, the return procedures below apply.

10. 180-Day Free Return Guarantee

Eligible purchases are covered by our 180-Day Free Return Guarantee.

You may submit a return request within 180 calendar days from delivery. For change-of-mind returns, items must be unused, unworn, unwashed, and in their original condition, with included accessories and original packaging where applicable.

Any product-specific return restrictions must be clearly disclosed before purchase. These restrictions do not remove your rights concerning damaged, defective, incorrect, or materially misdescribed items.

For eligible returns, we cover return shipping through a prepaid label or another arrangement confirmed by customer support. We do not charge a restocking fee.

Contact us before returning any item. Our registered business address is not the default return address.

11. Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a defect, is incorrect, or differs materially from its description, contact us with your order number and a description of the problem. Please include photographs where possible.

After assessment, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

12. Refund Amounts and Timing

For approved change-of-mind returns, we refund the amount actually paid for the returned item, including applicable refundable taxes.

Original outbound shipping charges, including the US$3.99 Standard Shipping fee or US$6.99 Express Shipping fee, are not refunded for change-of-mind returns unless required by law.

If your order received free standard shipping, we do not retroactively deduct an outbound shipping fee because of the return.

For confirmed damaged, defective, incorrect, or materially misdescribed items, an agreed refund includes the applicable original shipping charge. For partial-order returns, any shipping refund reflects the affected portion.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. If no return is required, the period starts when the refund is approved.

Your bank or payment provider may require additional time to display the funds. We do not require store credit instead of an approved monetary refund.

13. Product Use

Use products according to the instructions, care information, and warnings supplied with them.

Damage caused by misuse or unauthorized modification may fall outside the change-of-mind return guarantee. This does not remove any rights relating to an existing defect or unsafe product.

14. Consumer Rights and Disputes

Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

If a purchase issue arises, contact us with your order number and relevant details. You retain the right to use available payment-provider dispute procedures, contact relevant authorities, or seek legal remedies.

15. Changes to These Terms

Updates will be published with a revised effective date and apply to future orders.

An existing purchase remains subject to the terms agreed when the order was placed, unless you agree otherwise or applicable law requires a change.

16. Seller and Contact Information

Brand: Clyvorra

Legal Company Name: Nanjing Huiyingda Trading Co., Ltd. 

Registered Address: Room 104, Building 12, No. 50 Houbiaoying, Qinhuai District, Nanjing, Jiangsu Province, China

Support Email: service@myclyvorravip.com

Phone: +86 25 58829997

Website: https://myclyvorra.com

Please contact customer support to obtain the appropriate return address before sending any products back.