Privacy Policy

Effective Date: October 6, 2026

Clyvorra is owned and operated by Nanjing Huiyingda Trading Co., Ltd.This Privacy Policy explains how we collect, use, and share personal information when you visit myclyvorra.com, purchase our general merchandise, or contact customer support.

1. Personal Information We Collect

Depending on your interaction with our store, we may collect:

• Contact and delivery details: your name, email address, telephone number, billing address, and shipping address.
• Transaction details: products ordered, order value, shipping method, payment status, and transaction references.
• After-sales records: cancellation requests, return applications, refund records, and information needed to arrange return shipping.
• Customer communications: messages, photographs, and other materials you submit when requesting assistance.
• Website usage information: IP address, device and browser information, pages visited, and interactions with our website, depending on the technologies enabled.
• Communication preferences: marketing subscriptions and privacy choices, where applicable.

Payment information is processed through the payment services available at checkout. Please do not send complete card numbers, card security codes, or payment passwords to customer support.

2. How We Use Your Information

We use relevant personal information to:

• Process purchases and confirm payments;
• Calculate applicable shipping charges and arrange delivery;
• Send order confirmations and tracking updates;
• Handle order changes, cancellations, returns, and refunds;
• Administer our 180-Day Free Return Guarantee, including arranging eligible return shipping;
• Respond to customer inquiries;
• Maintain website functionality and security;
• Detect fraud and investigate transaction issues;
• Meet accounting, tax, and other applicable legal obligations;
• Send marketing communications where permitted by law and your preferences.

Where a legal basis is required, we rely on the basis appropriate to the activity, including contract performance, legal obligations, consent, or legitimate interests subject to the required assessment.

3. Sharing Personal Information

We may share the information necessary to provide our services with:

• Website hosting and store operation providers;
• Payment processors;
• Suppliers and fulfillment partners;
• Delivery companies and return shipping providers;
• Customer support and technical service providers;
• Professional advisers where necessary.

For example, delivery providers receive the contact and address information needed to deliver your order. Return shipping providers may receive information needed to prepare a return label or arrange collection.

If analytics or advertising tools are enabled, relevant usage information may be shared with those providers, subject to applicable consent and opt-out requirements.

We may also disclose information when legally required, in response to valid legal requests, or to establish, exercise, or defend legal claims.

If our business is sold, merged, or reorganized, information may be transferred as part of that transaction, subject to applicable protections.

4. Cookies and Similar Technologies

Depending on the features enabled, our website may use cookies or similar technologies to:

• Maintain your shopping cart and checkout session;
• Remember preferences;
• Support security and fraud prevention;
• Analyze website performance;
• Measure advertising effectiveness.

Where required, we obtain consent before using non-essential technologies. Available choices can be managed through website privacy controls and browser settings.

Blocking certain technologies may affect website functionality. For questions about the tools used on our website or available privacy choices, contact us.

5. Marketing Preferences

If you subscribe to promotional messages, you may unsubscribe using the link in the message or by emailing service@myclyvorravip.com.

Unsubscribing from marketing does not stop necessary communications about your purchases, deliveries, returns, refunds, or support requests.

6. International Processing

Our company is based in China. Your information may be processed in China and other countries where our service providers operate.

Where applicable law requires safeguards for international transfers, we use the required transfer arrangements and protections. You may contact us for further information about transfers relevant to your personal information.

7. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention depends on order fulfillment, the applicable return period, refund processing, dispute resolution, and accounting or legal requirements. The end of the 180-day return period does not automatically mean that all order records are deleted.

When information is no longer required, we delete or anonymize it, subject to necessary backup retention and legal obligations.

8. Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No internet transmission or electronic storage method is completely secure. Please provide only the information necessary for your inquiry and avoid sending sensitive payment credentials.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Access or obtain a copy of your personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict or object to certain processing;
• Receive information in a portable format;
• Withdraw consent where processing relies on consent;
• Opt out of targeted advertising, legally defined sales or sharing, or certain profiling activities, where applicable.

To submit a request, email service@myclyvorravip.com. We may request proportionate information to verify your identity or an authorized representative’s authority.

We respond within the applicable legal timeframe. If information must be retained or a request cannot be fully granted, we will explain the applicable reason. We do not discriminate against individuals for exercising legally protected privacy rights.

Where applicable, you may appeal our decision by replying to our response or complain to the relevant privacy regulator.

10. Children’s Privacy

Our store is intended for a general adult audience and is not directed at children.

If you believe a child has provided information without the required authorization, contact us so that we can investigate and take appropriate action.

11. Third-Party Services

Third-party websites and services linked from our store have their own privacy practices. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this policy when our practices or applicable requirements change. The updated policy will appear on this page with a revised effective date.

Where required, we provide additional notice or obtain consent for material changes.

13. Contact Details

For privacy questions or requests, contact:

Brand: Clyvorra
Legal Company Name: Nanjing Huiyingda Trading Co., Ltd.
Registered Address: Room 104, Building 12, No. 50 Houbiaoying, Qinhuai District, Nanjing, Jiangsu Province, China
Email: service@myclyvorravip.com
Phone: +86 25 58829997
Website: https://myclyvorra.com