Frequently Asked Questions

1. Who operates Clyvorra?

Clyvorra is owned and operated by Nanjing Huiyingda Trading Co., Ltd. The company operates myclyvorra.com and is the seller for purchases made through this website.

We offer general merchandise, household items, and everyday essentials.

2. How can I contact you?

Email: service@myclyvorravip.com
Phone: +86 25 58829997

For order inquiries, please include your order number and the email address used at checkout.

3. Where do you deliver?

We currently ship to the United States. Available shipping methods are displayed at checkout for your delivery address.

If your address is not accepted at checkout, please contact us before placing an order.

4. How much does shipping cost?

Shipping charges for U.S. orders are:

Free shipping applies to standard shipping only. Express Shipping remains a paid option.

5. How long will my order take?

Orders are typically processed within 1–3 business days after payment is confirmed.

Estimated transit times after dispatch are:

Total delivery time includes processing time plus transit time. Express Shipping does not automatically guarantee next-day delivery.

6. How can I track my order?

After dispatch, tracking information will be sent to the email address provided at checkout.

If you cannot find the email, check your spam folder. Contact us with your order number if tracking information is missing or has not updated for an extended period.

7. What if my package is delayed or missing?

Email service@myclyvorravip.com with your order number and details of the issue.

If tracking shows delivery but you have not received the package, check with household members, building reception, and any designated delivery location.

We will help investigate and arrange an appropriate resolution based on the findings. A “Delivered” tracking status alone will not automatically result in rejection of your claim.

8. Do you offer 180-day free returns?

Yes. Clyvorra offers a 180-Day Free Return Guarantee for eligible purchases.

You may request a return within 180 calendar days after delivery, subject to the eligibility conditions in our Return & Refund Policy.

For eligible returns, Clyvorra covers return shipping through a prepaid label or another arrangement confirmed by customer support. Please obtain return instructions before shipping the item.

9. How do I request a return?

Email us with:

• Your order number;

• The item you wish to return;

• The reason for your request;

• Relevant photographs where helpful.

Customer support will review your request and provide the return address and shipping instructions.

Do not send returns to our registered business address without instructions from customer support.

10. What if I receive a damaged, defective, or incorrect item?

Contact us with your order number, a description of the issue, and photographs where possible.

For confirmed damaged, defective, or incorrect items, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

11. How are refunds issued?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. If no return is required, the period starts when the refund is approved.

Your bank or payment provider may need additional time to display the refund.

12. Can I change or cancel my order?

Contact us as soon as possible with your order number and request.

If cancellation is confirmed before dispatch, we issue a full refund, including paid shipping, within 5–10 business days. Requests after dispatch are handled under our Return & Refund Policy.

13. Which payment methods are accepted?

Available payment methods are displayed at checkout.

Please review the order currency, shipping fee, and total amount before payment. If you are unsure whether payment succeeded, contact us before placing a duplicate order.

14. How is my personal information used?

Our Privacy Policy explains how personal information is collected, used, and shared to operate the store, fulfill orders, and provide support.

For privacy questions or requests, email service@myclyvorravip.com.

Company Information

Brand: Clyvorra

Legal Company Name: Nanjing Huiyingda Trading Co., Ltd.

Registered Address: Room 104, Building 12, No. 50 Houbiaoying, Qinhuai District, Nanjing, Jiangsu Province, China

Email: service@myclyvorravip.com

Phone: +86 25 58829997

Website: https://myclyvorra.com