Return & Refund Policy

Effective Date: October 6, 2026

Thank you for shopping with Clyvorra.

Clyvorra is owned and operated by Nanjing Huiyingda Trading Co., Ltd. This policy explains the return and refund procedures for purchases made through myclyvorra.com.

1. 180-Day Free Return Guarantee

We offer a 180-Day Free Return Guarantee for eligible purchases.

You may request a return within 180 calendar days from the date your order is delivered. Submit your request within this period; the return does not need to arrive at our warehouse before the 180-day period ends.

For approved eligible returns, we cover return shipping through a prepaid return label or another arrangement confirmed by customer support.

This guarantee does not limit any rights you have under applicable consumer protection laws.

2. Return Eligibility

For returns due to a change of mind, the item must be:

• Unused, unworn, and unwashed;
• In its original condition;
• Returned with its included accessories and original packaging, where applicable.

Opening an outer shipping carton to inspect an item does not, by itself, make it ineligible for return.

Any product-specific restrictions, such as for personalized items or opened hygiene-sealed goods, must be clearly disclosed before purchase. Such restrictions do not remove your rights concerning damaged, defective, incorrect, or materially misdescribed products.

Damage caused by misuse, unauthorized modification, or failure to follow care instructions is not covered by the change-of-mind return guarantee.

3. How to Request a Return

Email service@myclyvorravip.com and include:

• Your order number;
• The email address used at checkout;
• The item you wish to return;
• The reason for your request;
• Relevant photographs or videos where helpful.

Photographs are not required solely because you have changed your mind. For reported defects or damage, we may request reasonable supporting information to assess the issue.

We will review your request and provide the appropriate return instructions. If a return is declined, we will explain the reason.

4. Return Address and Shipping Instructions

Please do not send returns to our registered business address without instructions from customer support.

Once your request is approved, we will provide:

• The appropriate return warehouse address;
• A prepaid return label or an agreed alternative;
• Packaging and shipping instructions.

Please follow the timeframe stated in the return instructions. If you need more time, contact us before that deadline.

Keep your shipping receipt or tracking reference until the return is resolved.

5. Return Shipping Costs

Eligible change-of-mind returns:
Clyvorra covers return shipping under the 180-Day Free Return Guarantee.

Damaged, defective, incorrect, or materially misdescribed items:
We cover any necessary return shipping and provide an appropriate replacement, refund, or other solution at no additional cost to you.

Please contact us before paying for return shipping yourself. If a prepaid label is unavailable, we will confirm a reasonable reimbursable shipping method and cost before you dispatch the return.

We do not charge a restocking fee for eligible returns.

6. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after discovering an issue. Provide your order number, a description of the problem, and relevant photographs where possible.

Following assessment, we will arrange an appropriate replacement, refund, or return solution. Where a return is unnecessary, we will confirm this in writing.

You will not be required to pay additional shipping costs to correct a confirmed merchant error or product defect.

7. Refund Amount

For approved change-of-mind returns, we refund the amount actually paid for the returned item, including applicable refundable taxes.

Original outbound shipping charges, including the US$3.99 Standard Shipping fee or US$6.99 Express Shipping fee, are not refunded for change-of-mind returns unless required by law.

If your order received free standard shipping, we do not retroactively deduct an outbound shipping charge because of the return.

For confirmed damaged, defective, incorrect, or materially misdescribed items, we refund the applicable original shipping charge as well as the item price when a refund is the agreed resolution. For partial-order returns, any shipping refund will reflect the affected portion.

Discounted purchases are refunded at the amount paid. We do not charge a restocking fee.

8. Refund Processing

After receiving and inspecting the returned item, we will notify you of the refund decision.

Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, this period begins when the refund is approved.

Your bank or payment provider may need additional time to display the funds. We do not require you to accept store credit instead of an approved monetary refund.

If the stated timeframe has passed and you have not received your refund, contact us for assistance.

9. Exchanges

If you would like another size, color, or product, contact us to discuss availability and the available options.

Where a direct exchange is unavailable, we can process an eligible return so that you may place a separate order. Any price difference or additional charge will be explained before you agree to proceed.

10. Order Cancellation

To request cancellation, email us as soon as possible with your order number.

If we can stop the order before dispatch, we will cancel it without a cancellation fee and issue a full refund, including paid shipping, within 5–10 business days after cancellation is confirmed.

If the order has already shipped, we will explain the available return options under this policy. A cancellation request is not confirmed until we notify you of the outcome.

11. Return Transit Problems

If you use our provided label or agreed shipping method and the return is delayed or appears lost, contact us with the shipping receipt or tracking reference.

We will investigate with the relevant carrier. A return transit problem will not automatically result in rejection of your refund request.

12. Contact Information

Brand: Clyvorra

Legal Company Name: Nanjing Huiyingda Trading Co., Ltd.

Registered Address: Room 104, Building 12, No. 50 Houbiaoying, Qinhuai District, Nanjing, Jiangsu Province, China

Support Email: service@myclyvorravip.com

Phone: +86 25 58829997

Website: https://myclyvorra.com

The registered address above is not the default return address. Contact customer support before sending any item back.