Shipping Policy

Effective Date: October 6, 2026

Thank you for shopping with Clyvorra.

Clyvorra is owned and operated by Nanjing Huiyingda Trading Co., Ltd. This policy explains shipping arrangements for general merchandise purchased through myclyvorra.com.

1. Shipping Destinations

We currently offer shipping to the United States.

Available shipping options depend on your delivery address and are displayed at checkout. If your address is not accepted, please contact us before placing an order.

2. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing includes reviewing order details, preparing products, packing, and arranging dispatch. Processing time is separate from transit time.

Any additional preparation time for a particular product will be disclosed on its product page before purchase.

If processing is delayed, we will notify you and explain the available options.

3. Shipping Methods and Fees

Shipping fees for U.S. orders are:

Free shipping applies to standard shipping only. Express Shipping remains a paid option, including for orders qualifying for free standard shipping.

The qualifying order amount is the merchandise subtotal after discounts, excluding shipping charges and taxes.

All amounts above are in U.S. dollars. Review your selected shipping method, shipping charge, and final total before completing payment.

4. Estimated Delivery Times

Estimated transit times after dispatch are:

Total estimated delivery time consists of 1–3 business days of processing time plus the applicable transit time.

“Express” does not automatically mean next-day delivery. Delivery may be affected by weather, carrier disruptions, public holidays, customs inspections, or other circumstances. If a significant delay occurs, contact us for assistance.

5. Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

Our company’s registered address is in China. The registered address does not, by itself, identify the dispatch location of your order.

Any statement about local warehouse dispatch applies only where the order is actually fulfilled from that location.

6. Tracking Information

Once your order has shipped, we will send a shipping confirmation email containing tracking information to the email address provided at checkout.

Tracking may take some time to show the carrier’s first scan. If tracking is missing or has not updated for an extended period, contact service@myclyvorravip.com with your order number.

7. Delivery Address Changes

Please check your recipient name, delivery address, postal code, and contact details before placing an order.

If you notice an error, contact us immediately. We will attempt to update the details if the order’s processing status allows it.

If the order has already shipped, we will help check whether the carrier can make a correction. Any proposed additional charge will be explained before you agree to it.

8. Delayed, Lost, or Undelivered Packages

If your package is delayed, appears lost, or has not arrived within the stated delivery estimate, contact us with:

• Your order number;
• Your tracking number, if available;
• A brief description of the issue.

We will investigate with the fulfillment partner or carrier and provide an appropriate resolution, such as replacement or refund where warranted.

We do not treat handing a package to the carrier as ending our responsibility to assist with delivery problems.

9. Tracking Shows “Delivered,” but the Package Is Missing

Please check with household members, building reception, and any designated delivery location, then contact us if the package remains missing.

We will review the tracking record and available delivery evidence. A “Delivered” status alone will not automatically result in rejection of your claim.

10. Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, contact us with your order number and relevant photographs where possible.

For confirmed damage, defects, or fulfillment errors, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

11. Returned-to-Sender Packages

If a package is returned because of an address issue, failed delivery, or another delivery problem, contact us to discuss the available options.

We will review the reason for the return and explain any reshipment or refund arrangement. Any proposed charge will be disclosed before you agree to proceed. You will not be charged to correct a confirmed error caused by us.

12. Taxes and Import Charges

Any taxes collected by our store will be displayed at checkout.

If a shipping arrangement may require you to pay import duties or customs-related charges separately, that responsibility will be disclosed before purchase.

If you receive an unexpected customs payment request, contact us so that we can check the shipment and applicable arrangements.

13. Cancellations and Returns

To request cancellation before dispatch, contact us as soon as possible. Cancellation depends on whether the order can still be stopped.

If cancellation is confirmed before dispatch, we refund the full order amount, including paid shipping, within 5–10 business days.

After dispatch, eligible purchases are covered by our 180-Day Free Return Guarantee, measured from delivery. Please refer to our Return & Refund Policy for eligibility, prepaid return shipping, and refund details.

Free return shipping does not automatically mean that original outbound shipping charges are refundable for change-of-mind returns.

14. Contact Information

Brand: Clyvorra

Legal Company Name: Nanjing Huiyingda Trading Co., Ltd. 

Registered Address: Room 104, Building 12, No. 50 Houbiaoying, Qinhuai District, Nanjing, Jiangsu Province, China

Support Email: service@myclyvorravip.com

Phone: +86 25 58829997

Website: https://myclyvorra.com

Our registered address is not the default return address. Contact customer support before returning